Help is on the way

Need some more info? You've come to the right place! Check below for helpful info, tutorials and policies. If your question isn't answered here, feel free to drop us an email. Please note that we only work part time and while we endeavour to get back to you as soon as possible, please allow 2-4 days.

Competition video link orders placed before

8:30pm 26 November

have been sent out.

Check your junk mail or follow the instructions below for orders that have not arrived.

FAQ

How do I order Competition VIDEOS or PACKAGES?

Visit www.DancePro.com.au, Scroll down and click on ‘Order Competition Media’, Select the competition, Enter your email address and the gallery login password (found on flyers, comp programme or contact us), Choose the competitor album that you would like to order from, Computer – click on the shopping cart icon under any image, Phone – click on any image and then the ‘Buy’ button, Select the media you would like to purchase: COMPETITION VIDEO - High-definition digital download. INDIVIDUAL PHOTO - High-resolution digital download. COMPETITION PACKAGE - BEST VALUE! All high-resolution images & video from one routine.
My Competition order has not arrived, what do I do next?

Photo only orders usually arrive within 1 hour of ordering. Orders that contain videos or packages usually arrive within 48hrs but may take up to 7 days during busy periods. Please check your junk and spam folders for emails from info@dancepro.com.au and noreply@wetransfer.com.au. It is not uncommon for our email links to be blocked or go to spam/junk even if you have previously received emails from us. If your order has not arrived within 7 days and you have checked your junk and spam folders, please complete all of the following steps: To ensure you receive your order, please whitelist or add the following email addresses to your email contacts: info@dancepro.com.au, noreply@wetransfer.com Check that these emails are marked as 'safe' or are not labelled as spam. Email info@dancepro.com.au to let us know these steps have been completed and include your order number. If the order has been sent within the last 4 weeks, we will resend your order. If you do not hear from us or receive your resent order, our emails are still being blocked, please email us an alternate email address as we cannot contact you.
How do I get my gallery password?

Check the concert or competition programme, collect a flyer from the comp venue or send us an email (info@dancepro.com.au) or PM us on social media.
Can I take photos or videos of the performers on stage?

In theatres, copyright and child protection laws prevent patrons from photographing or videoing performers whilst they are on stage.
Will there be photos & videos of every dancer?

We photograph & video every routine competing. There's no need to pre-order! While we aim to capture great images of every dancer on stage in troupes, this is not always possible due to equipment, lighting and positioning of the dancers and camera.
How can I purchase my images?

You can pay securely and conveniently on our website using a Credit Card.
When will the media be ready?

Media is usually available from 24hrs after the conclusion of the event. For longer competitions, media may become available during the event. Make sure you head to the gallery and register beforehand. You will be notified via email when your media is ready!
Is there a cut-off date for media orders?

The photo galleries do not have expiry dates, we have unlimited storage, so images will be available for the foreseeable future. Videos & packages are only available for a limited time after the compeition finishes. This is usually 3-4 weeks. Get in quick to avoid disappointment!
How do I order & receive my media?

All of our images are digital products. Visit www.DancePro.com.au, Scroll down and click on ‘Order Competition Media’, Select the competition, Enter your email address and the gallery login password (found on flyers, comp programme or contact us), Choose the competitor album that you would like to order from, Computer – click on the shopping cart icon under any image, Phone – click on any image and then the ‘Buy’ button, Select the media you would like to purchase: COMPETITION VIDEO - High-definition digital download. INDIVIDUAL PHOTO - Low-resolution or high-resolution digital download. ENTIRE ROUTINE PHOTOS - DISOUNTED! All images from one routine. High resolution digital download. COMPETITION PACKAGE - BEST VALUE! All high-resolution images & video from one routine. For improvisation sections, you will receive all photos and/or videos from the whole section. You cannot upgrade your video/photos to the package after purchase. Orders that contain PHOTOS ONLY will be automatically emailed within approximately an hour of your order. Orders that contain any VIDEOS (including packages) will be emailed manually within 7 days of your order. Links expire after 7 days and cannot be resent. Videos and packages are only available for a limited time! Please check your junk and spam folders. To esure you receive your order, please whitelist or add the following emails to your contacts: info@DancePro.com.au noreply@WeTransfer.com
How do I download my media or unzip a zip folder?

Unless you are familiar with using zip folders on your phone, we recommend a computer to download your media. Android has no problem dealing with zip folders, however, they aren't great with a wide range of video formats. You may need to find a suitable video app. You can transfer the files to USB or computer. Files may be too large to message or email. Using Safari on iPhone, you can download your zip folder and open it in the Files app. Click the zip folder to extract and then you can save the media to your camera roll by pressing the exprt (arrow up) button. Zipped (compressed) files take up less storage space and can be transferred to other computers more quickly than uncompressed files. You can work with zipped files and folders in the same way that you work with uncompressed files and folders. Locate the zipped folder that you want to unzip (extract) files or folders from. To unzip all the contents of the zipped folder, right-click the folder, select Extract All, and then follow the instructions. Detailed Windows instructions can be found HERE. Detailed Mac instructions can be found HERE.
My order has not arrived, what do I do next?

Photo only orders usually arrive within 1 hour of ordering. Orders that contain videos or packages usually arrive within 48hrs but may take up to 7 days during busy periods. Please check your junk and spam folders for emails from info@dancepro.com.au and noreply@wetransfer.com.au. If your order has not arrived within 7 days and you have checked your junk and spam folders, please complete the following steps: To ensure you receive your order, please whitelist or add the following email addresses to your email contacts: info@DancePro.com.au noreply@WeTransfer.com Check that these emails are marked as 'safe' or are not labelled as spam. Email info@dancepro.com.au and include your order number. We will resend your order. If you do not hear from us or receive your resent order, please email us an alternate email address as we cannot contact you.
I don't own a computer, can I use my phone?

Mostly, yes! Android aren't great with a wide range of video formats. You may need to find a suitable video app. You can transfer the files to USB or computer. For iPhone, you can usually save your media to your camera roll from the File app and then airdrop media to other Apple devices. Files may be too large to message or email.
What can I do with my images?

All images are for personal use only. Digital Download images can be emailed, saved, edited and uploaded to social media for non-commercial uses. Use of any images in websites, publicity, print media (flyers & posters), advertising or revenue generating is not permitted without written consent. If you would like to use any images for these purposes, please email info@dancepro.com.au
My video is playing but there is no sound. Is it broken?

Not at all! If you're familiar with codecs, you may just need to check for updates. If not, ensure you are using VLC Media Player (free download) HERE.
Can I share the gallery login password with family and friends?

We take the well-being and safety of your children seriously; all galleries are locked with a login password. While you can send the login privately to family and friends, please do not share the gallery password publicly on social media or other forums.
If I or my child has their photo taken on the backdrop, do I have to purchase those images?

There is no obligation to purchase the images. You are welcome to have photos taken in all of your costumes and make up your mind after you have viewed the images online.
Can I take photos of my child on your backdrop with my phone or personal camera?

Due to time restrictions, lighting and safety, parents will not be permitted to photograph their children in front of the professional backdrop.
How can I purchase my images?

You can pay securely and conveniently on our website using a Credit Card.
When will the images be ready?

Images are usually available from 1-3 days after the final event. This means that dress rehearsal images will not be released until after the concert. Make sure you head to the gallery and register now. You will be notified via email when your images are ready!
Can I take photos or videos of the performers on stage?

In theatres, copyright and child protection laws prevent patrons from photographing or videoing performers whilst they are on stage.
Will there be photos of every dancer?

While we aim to capture great images of every dancer on stage, this is not always possible due to equipment, lighting and positioning of the dancers and camera.
When will the images be ready?

Images are usually available from 1-3 days after the final event. This means that dress rehearsal images will not be released until after the concert. Make sure you head to the gallery and register now. You will be notified via email when your images are ready!
Is there a cut-off date for photo orders?

The galleries do not have expiry dates, we have unlimited storage, so images will be available for the foreseeable future.
How do I order & receive my images?

All of our images are digital products. Visit www.DancePro.com.au, Scroll down and click on the 'Buy Now' button under 'View Concert Photos', Select your dance studio, Enter the gallery login password (your studio would have sent this info out, put in the programme or message us), Choose event and the item/routine, You can click on the images twice to make it fullscreen and scroll through the gallery using the arrow keys, You can Favourite images to review using the star icon, Click the 'Buy Photo' button or the shopping cart icon. Select the media you would like to purchase: 'Low Resolution (Mini) digital download images' are capped at 1MB. This low-quality budget friendly option is a good way to have a little memory of your time on stage. 'Full Resolution digital download images' are all of the pixels. They are usually 6MB-14MB and are perfect for editing, cropping, saving, sending, sharing and uploading to social media. These are the best quality digital download images. You will receive an email within an hour of your order with a link to download your images. Images are downloaded as a .zip file and may not be compatible with all mobile devices. We recommend using a computer for orders and downloads. Ensure your email address is entered correctly and check your junk/spam mail folders.
How do I download my media or unzip a zip folder?

Unless you are familiar with using zip folders on your phone, we recommend a computer to download your media. Android has no problem dealing with zip folders, however, they aren't great with a wide range of video formats. You may need to find a suitable video app. You can transfer the files to USB or computer. Files may be too large to message or email. Using Safari on iPhone, you can download your zip folder and open it in the Files app. Click the zip folder to extract and then you can save the media to your camera roll by pressing the exprt (arrow up) button. Zipped (compressed) files take up less storage space and can be transferred to other computers more quickly than uncompressed files. You can work with zipped files and folders in the same way that you work with uncompressed files and folders. Locate the zipped folder that you want to unzip (extract) files or folders from. To unzip all the contents of the zipped folder, right-click the folder, select Extract All, and then follow the instructions. Detailed Windows instructions can be found HERE. Detailed Mac instructions can be found HERE.
I don't own a computer, can I use my phone?

Mostly, yes! Android aren't great with a wide range of video formats. You may need to find a suitable video app. You can transfer the files to USB or computer. For iPhone, you can usually save your media to your camera roll from the File app and then airdrop media to other Apple devices. Files may be too large to message or email.
What can I do with my images?

All images are for personal use only. Digital Download images can be emailed, saved, edited and uploaded to social media for non-commercial uses. Use of any images in websites, publicity, print media (flyers & posters), advertising or revenue generating is not permitted without written consent. If you would like to use any images for these purposes, please email info@dancepro.com.au
How do I watch and download my Concert Video?

Visit www.DancePro.com.au, Click on the 'Watch Now' button under 'Watch Concert Video Online', Select your studio and your current concert, Enter the login that your studio has sent you and students FULL NAME, You can watch your video on any device, Please download your video using a computer before the cut-off date. Click the 'Download this Video' button underneath the video or (if available) click the 'Download All' button in the top right-hand corner to download the entire concert, Save your video somewhere safe preferably in more than one place e.g. Computer, USB & backup hard drive. DancePro will not send out login passwords for videos, please check with your dance studio. We recommend using free VLC media player to view your videos. Download here: https://www.videolan.org/vlc/
Can I share the gallery login password with family and friends?

We take the well-being and safety of your children seriously; all galleries are locked with a login password. While you can send the login privately to family and friends, please do not share the gallery password publicly on social media or other forums.
My competition video download link has expired, can you resend it?

Yes! Download links are valid for 4 weeks. Your original purchase included the cost of uploading and hosting the media online once. If your link has expired, you can have your media reuploaded and the link emailed to you by opening our Media Vault HERE.
How should I store my media?

While we aim to store media for as long as possible, it is not practical to keep media indefinitely. Please remember to back up your digital dance media to a computer or external hard drive in more than one place to prevent loss. From the DancePro app, you can send save and share your photos and videos to your camera roll, email or computer. For USB’s, files can be backed up once to prevent data loss. Media stored in the app will not transfer to a new device.
What happens if I lose or delete my photos and videos?

If you have your order number, you can open our Media Vault HERE. If we still have your media stored, we can email you the download link. Photos can be purchased from our website.
How do I order media that is no longer available in the gallery?

Videos and packages are only available for a limited time on our website to ensure orders can be sent out quickly and correctly and to keep costs reasonable. Photos are available indefinitely. If we still have older media stored in our Vault, you can order packages from older events. Please check the photo gallery to get the following info, and email it to info@dancepro.com.au Competition name and date (eg. Wicked Dance Competition, August 2022), Section number and competitor number - check photo gallery - (eg. Section 23, Competitor 2, Jess Smith), Colour/style of costume and/or the Songt title (eg. Costume: Blue leotard, Song: Wings) Note that only packages (photos & video) are available, you cannot purchase individual videos.
What is your refund policy?

If you purchased any digital images, we do not offer a refund. If you viewed your images online and accepted the terms of purchase, this signified that you were satisfied with the images photographed. Please make sure you are completely satisfied with your images and ensure the subject is in focus (not blurry). Please note that images will arrive exactly as shown on the preview screen. No adjustments are made to your order. By checking and signing for your media at the competition kiosk, you have signified that you are satisfied with the product. There are no refunds on digital products. Please check your media order is correct.

HELP & TUTORIALS

Help & Tutorials

Ordering Concert Images

We recommend using a computer for orders.

Visit www.DancePro.com.au,
Scroll down and click on the 'Buy Now' button under 'View Concert Photos',
Select your dance studio,
Enter the gallery login password (your studio would have sent this info out, put in the programme or message us),
Choose event and the item/routine,
You can click on the images twice to make it fullscreen and scroll through the gallery using the arrow keys,
You can Favourite images to review using the star icon,
Click the 'Buy Photo' button or the shopping cart icon.
Select the media you would like to purchase:

'Mini (low resolution) digital download images' are capped at 1MB. This low-quality budget friendly option is a good way to have a little memory of your time on stage.
'Full Resolution digital download images' are all of the pixels. They are usually 6MB-14MB and are perfect for editing, cropping, saving, sending, sharing and uploading to social media. These are the best quality digital download images.

Photo orders will be automatically emailed within approximately an hour of your order. Ensure your email address is entered correctly and check your junk/spam mail folders.

Viewing & Downloading Concert Videos

Visit www.DancePro.com.au,
Click on the 'Watch Now' button under 'Watch Concert Video Online',
Select your studio and your current concert,
Enter the login that your studio has sent you and students FULL NAME,
You can watch your video on any device,
Please download your video using a computer before the cut-off date. Click the 'Download this Video' button underneath the video or (if available) click the 'Download All' button in the top right-hand corner to download the entire concert,
Save your video somewhere safe preferably in more than one place e.g. Computer, USB & backup hard drive.

DancePro will not send out login passwords for videos, please check with your dance studio.

We recommend using free VLC media player to view your videos. Download here: https://www.videolan.org/vlc/

Ordering Competition Media

Visit www.DancePro.com.au,
Scroll down and click on ‘Order Competition Media’,
Select the competition,
Enter your email address and the gallery login password (found on flyers, comp programme or contact us),
Choose the competitor album that you would like to order from,
Computer – click on the shopping cart icon under any image,
Phone – click on any image and then the ‘Buy’ button,
Select the media you would like to purchase:

COMPETITION VIDEO - High-definition digital download.
INDIVIDUAL PHOTO - Low-resolution or high-resolution digital download.
ENTIRE ROUTINE PHOTOS - DISOUNTED! All images from one routine. High resolution digital download.
COMPETITION PACKAGE - BEST VALUE! All high-resolution images & video from one routine.

For improvisation sections, you will receive all photos and/or videos from the whole section.

You cannot upgrade your video/photos to the package after purchase.

Delivery of Competition Media

Orders that contain PHOTOS ONLY will be automatically emailed within approximately an hour of your order. Orders that contain any VIDEOS (including packages) will be emailed manually within 7 days of your order. Links expire after 7 days and cannot be resent. Videos and packages are only available for a limited time! Please check your junk and spam folders.

To esure you receive your order, please whitelist or add the following emails to your contacts:

info@DancePro.com.au
noreply@WeTransfer.com

Downloading & Viewing Competition Media

Unless you are familiar with using zip folders on your phone, we recommend a computer to download your media.

Android has no problem dealing with zip folders, however, they aren't great with a wide range of video formats. You may need to find a suitable video app. You can transfer the files to USB or computer. Files may be too large to message or email.

Using Safari on iPhone, you can download your zip folder and open it in the Files app. Click the zip folder to extract and then you can save the media to your camera roll by pressing the exprt (arrow up) button.

Zipped (compressed) files take up less storage space and can be transferred to other computers more quickly than uncompressed files. You can work with zipped files and folders in the same way that you work with uncompressed files and folders.

1. Locate the zipped folder that you want to unzip (extract) files or folders from.

2. To unzip all the contents of the zipped folder, right-click the folder, select Extract All, and then follow the instructions.

Detailed Windows instructions can be found HERE.

Detailed Mac instructions can be found HERE.

To avoid any playback issues (especially on Windows Media Player), we recommend using free VLC media player to view your videos. Download here: https://www.videolan.org/vlc/

Order Now

TERMS & CONDITIONS

Terms & Conditions

In theatres, copyright and child protection laws prevent patrons from photographing or videoing performers whilst they are on stage.
While we aim to capture great images of every dancer on stage, this is not always possible due to equipment, lighting and positioning of the dancers and camera.
Images will print darker than they appear on your screen.
Not all images are suitable to print.
Images are downloaded as a .zip file and may not be compatible with all mobile devices. We recommend using a computer for orders and downloads.
All images are for personal use only. Digital Download images can be emailed, saved, edited and uploaded to social media for non-commercial uses.
Use of DancePro media (photos & videos) for promotion/publicity for or in conjunction with a business falls outside of the Personal License that you have purchased. Please get in contact with us if you would like to use DancePro media for your business social media or website.
Media cannot be used in any manner that generates an income (this does not include prizes or prize money). Please get in contact to discuss commercial media licenses.
If you purchased any digital images, we do not offer a refund. If you viewed your images online and accepted the terms of purchase, this signified that you were satisfied with the images photographed. Please make sure you are completely satisfied with your images and ensure the subject is in focus (not blurry).
Discount/Coupon codes must be applied at the time of purchase, we cannot add codes after your purchase.
By checking and signing for your media at the competition, you have signified that you are satisfied with the product. There are no refunds on digital products. Please check your media order is correct.
We take the well-being and safety of your children seriously; all galleries are locked with a login password. Please do not share the gallery password publicly on social media or other forums.
USBs may not be compatible with every model of TV or media player.
If you are experiencing playback issues on your computer, transfer the files from the USB onto the hard drive. Ensure you are using VLC Player.
Please remember to back up your digital dance media to a computer or external hard drive to prevent loss.

Privacy Policy

DancePro Photography & Video

DancePro ("us", "we", or "our") operates the https://www.dancepro.com.au/ website and the DancePro mobile application (the "Service").

1. We respect your privacy

1.1. DancePro Photography & Video respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. DancePro Photography & Video will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. DancePro Photography & Video collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. DancePro Photography & Video may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. DancePro Photography & Video may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of DancePro Photography & Video, www.DancePro.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. DancePro Photography & Video is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@dancepro.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 160/2 Signal Terrace, Cockburn Central, Western Australia, 6164. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website - When you come to our website (www.DancePro.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies - We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3. Third party sites - Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that DancePro Photography & Video is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.